Provider docs

Troubleshooting

Most issues are panel IP whitelist, wrong API key, unbound panel, or expired license.

API base URL https://subflow.synergylabs.cloud/api/v1

Panel / Test API

  • Whitelist the exact Provxo outbound IP shown on Panels.
  • Confirm Developer API key (not admin password) and correct driver.
  • Host URL must be reachable over HTTPS/HTTP from the Provxo server.

WordPress plugin

  • Provxo URL must match this platform (see API base on the docs sidebar).
  • License expired or max sites reached → activate fails.
  • Missing X-Provxo-Site after activate → settings/trials return 401.
  • After domain change, use reassign_site_uid instead of burning a new site slot.

Trials failing

  • Site has no bound panel → bind panel first.
  • device_type not in allowed list, or MAG without valid mac_address.
  • Daily limit / duplicate email-phone-device blocks (Abuse Guard).

Security

  • Never put the license key in public front-end JS.
  • Treat site_uid like a device id for that WordPress install.
Still stuck? Check License & plugin and Panels in your console, then retry Test API before contacting support.